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A-02 · AI automation · AI agents and chatbots

A helpful reply at 2 am, in your voice.

Short answer

Ceylond builds AI agents and chatbots for websites, WhatsApp, Messenger and Instagram. Each assistant answers from your own approved information, books appointments or takes orders, captures leads into your CRM and hands the conversation to a person when it should, so customers get a helpful reply at any hour.

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AI agents and chatbots

Live

Tools we work with

  • WhatsApp Business API
  • Meta Messenger
  • Large language model APIs
  • n8n
  • Your CRM

Who it is for

Sound familiar?

If any of these ring true, this service was built for you.
  • 01

    Customers message at night and buy from whoever replies first.

  • 02

    Your team answers the same twenty questions every day.

  • 03

    Leads from chat never make it into your CRM.

  • 04

    You tried a chatbot once and it gave customers wrong answers.

What you get

Everything in scope.

Everything below is part of this service. We confirm exactly which parts you need in your proposal.

  • Website chat assistant

    A branded assistant on your site that answers questions and guides visitors to the next step.

  • WhatsApp and social messaging

    Assistants on WhatsApp, Messenger and Instagram direct messages, connected through the official APIs.

  • Grounded in your information

    Answers come from your approved content, prices and policies, with clear limits on what the assistant may say.

  • Bookings, orders and leads

    The assistant books appointments, takes orders or collects details and files them in your CRM.

  • Human handover and logs

    Anything uncertain goes to a person, and every conversation is logged so you can review and improve it.

How it works

Four steps, no surprises.

  1. 1

    Collect the answers

    We gather your FAQs, policies, prices and tone of voice into one approved knowledge base.

  2. 2

    Design the conversation

    We map what the assistant should do, what it must never do, and when it hands over.

  3. 3

    Build and test

    We build the assistant and test it with real customer questions before it goes live.

  4. 4

    Launch and improve

    We watch the first conversations closely, then review the logs monthly and refine.

See our full process

Questions

Your questions, answered.

Will an AI chatbot make things up?

It can if it is set up carelessly. We ground chatbots in your own approved content, limit what they are allowed to answer, and route anything uncertain to a person.

Which channels can the assistant work on?

Your website, WhatsApp, Facebook Messenger and Instagram direct messages. One assistant can serve several channels from the same knowledge base.

Can it reply in Sinhala or Tamil?

Modern language models handle Sinhala and Tamil, though quality varies by task. We test with real examples in each language before launch and set the assistant to hand over when it is unsure.

What does it cost to run?

Running costs depend on how many conversations it handles and which AI model it uses. We estimate the monthly usage cost before you commit, so there are no surprises.

Free consultation

Let’s talk about your project.

Tell us what you want to grow: a brand, a campaign, a website or the whole business. We reply within one business day with honest next steps.

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